Feedback

We are committed to delivering a high-quality service based on person-centred supports and continuous improvement. We welcome any feedback and concerns.

Our clients are at the heart of everything we do and as such Indigo is committed to delivering a quality service based on a strong understanding of individual customer needs.

As part of our commitment to person-centred supports and continuous quality improvement we welcome and encourage feedback both positive and negative.

To provide us with feedback or lodge a complaint you can fill out our online form below.

Feedback

First Name *

Phone Number *

Last Name *

Email *

Your feedback or complaint *

Are you happy for us to contact you regarding your feedback? *

Yes
No

Privacy Statement

Indigo is committed to protecting your privacy and will keep your personal information confidential and secure. You can find our Privacy Policy on "Our Policies" page, under About Us.

Consent for storing submitted data *

I confirm consent for Indigo Australasia Incorporated collecting, storing, using and disclosing my personal information in order to contact me, assess my suitability and provide services.

Ways you are welcome to provide feedback include:

Call us: (08) 9381 0600

Email us: feedback@indigo.org.au

Write to us: Quality Team, Indigo, 'The Niche' Suite A, 11 Aberdare Rd, Nedlands WA 6009

Speak directly to the Indigo staff member who may visit you at home to deliver services.

You can request that your feedback be kept confidential and your identity will be protected, however if you wish to remain anonymous the feedback will be acted on to the extent possible based on the information provided.

In an effort to achieve a workable solution for you, your feedback will ideally include:

Your name, address and phone number

The date you are lodging your complaint or feedback

Specific details relating to your complaint or feedback

Where known, the name of the service your complaint or feedback relates to

The name of the person who received the service that your complaint or feedback is about

You are welcome to provide feedback or lodge a complaint with the following bodies:

At any time, you are welcome to contact the Aged Care Quality and Safety Commission if you are receiving government funded aged care services. For more information visit: Complaints & concerns | Aged Care Quality and Safety Commission or call 1800 951 822

If you are receiving NDIS funded services, you can raise any complaints or concerns with the National Disability Insurance Scheme Quality and Safeguards Commission.  For more information visit: Complaints | NDIS Quality and Safeguards Commission or call 1800 800 110

If you wish to have independent and confidential support to raise a concern about the service you are accessing, an advocate may be useful.

To find out more about connecting with an aged care advocate, you can visit the Older Persons Advocacy Network (OPAN) website

If you have a disability, you can also find someone to help you through the National Disability Advocacy Program (NDAP).

If you have a speech or hearing impairment, the below communication services can assist you in providing feedback:

The National Relay Service (NRS) supports older people who are Deaf or find it hard to hear or speak to hearing people on the phone. The service helps you to make and receive phone calls. Find out more at: About the National Relay Service (NRS) | Access Hub

The National Sign Language Program – Deaf Connect provides sign language interpreting and captioning services for Deaf, Deafblind and hard of hearing older people. Find out more at: Auslan Translation Services | Deaf Connect

If you require an interpreter, you can ask us to arrange one when you call. If you are eligible, you can also access the Translating and Interpreting service yourself. Find out more at: Translating and Interpreting Service (TIS National)