Are you an ICT Systems Administrator looking to use your skills to make a difference? Join us at Indigo (formerly Independent Living Centre of WA), where your skills can truly shine.
As part of Digital Services team, you will work across the business supporting users at two Perth metro sites. Having a cloud and mobile-first approach, we are looking for an experienced ICT professional with an excellent customer service that loves working with people and keen to learn and work with new technologies.
Our Digital Services team is focused on empowering our staff with great technology and bringing to life our companies core values of Passion, Integrity, Creativity and Together. If you want to join a team that is progressive, high performing and supportive then look no further!
The Role
Reporting to the Information Security and Technical Lead and working closely with the team members within Digital Services, you will be responsible for supporting cloud-based systems and being an escalation point for IT Operations team that are assisting users on a day-to-day basis including managing Service Desk KPIs. You will be encouraged to contribute to various projects to achieve Indigo/ILA cloud first based platform which are in line with our strategic direction. The role will be responsible for maintenance, configuration, and reliable operation of computer systems, including servers, networks, and associated software and hardware.
- Provide and escalation point to ICT technical support team members
- Oversee the set up accounts for new users within Azure
- Provide a guidance and an escalation to the team with troubleshooting hardware and software errors and running diagnostics, prioritising, documenting and assessing impact
- Manage Cloud based systems
- Enable various POC and be an integral part of organisation wide application reviews of cloud-based systems
- Support our core systems including Dynamics CRM, SharePoint, Amazon Connect, Microsoft 365 software.
- Oversee the delivery of onboarding and training of new users
- Manage introduction of new cloud-based technologies
- Enable and Support ICT developments and projects
- Continually improve existing applications and services
- Attend to and comply with established SLA expectations
- Support organisations cyber-security roadmap
- Excellent customer service
- Networking experience
The Candidate
We are looking for a friendly, dedicated, experienced ICT System Administrator with a desire to maximise the use of technology to help achieve our Organisational goals. You should be experienced system administrator, quick to learn, have excellent time management skills and a good communicator and collaborate effectively.
We are looking for someone who has excellent customer service, experience in a similar role, a sound knowledge of cloud-based technologies within Microsoft Azure and AWS technologies.
We Offer
- Rewarding work in a values-based organisation that makes a difference to people’s lives
- It’s a great place to work! The Digital Services Team are incredible!
- Get involved with latest technologies including AI
- Ongoing support, training and professional development
- Generous salary packaging, up to an additional $18,549 tax free
- True work life balance with additional 3.5 days leave and flexible working arrangements
- Health & Well-being Program including flu vaccination, and fun active social committee
- Support programme for all our employees - Free access to our EAP programme including 1:1 session with qualified coaches and psychologists
Next Steps
Register your interest today by submitting your curriculum vitae and cover letter, addressing how you meet the selection criteria/personal requirements (in no more than 2 pages).
Applications close 10th May 2025.
View position description Apply via Seek Email our Digital Services and ICT Manager
Shortlisting will commence immediately, along with interviewing. We thank you for your interest in this role, and we reserve the right to fill the position before the close date.
Only those with the right to live & work in Australia need apply. No agency applications at this time.
Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.
Values: Passion, Integrity, Creativity, Together.
We value our people at Indigo and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill and experience. We promote and support diversity and inclusion in our workplace.
We promote and support diversity and inclusion in our workplace. If you require any additional support during the recruitment/interview phase, please contact hr@indigosolutions.org.au
Indigo comply with the National Principles for Child Safe Organisations, and the Commonwealth Child Safe Framework. Indigo has policies and procedures in place, that ensure that the organisation upholds the safety of children that engage, in any way, with Indigo service. Indigo’s Child Safe Policy, and related documents, ensure child-safe practices are maintained at all times.
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