Join our growing Customer Service team at Indigo! With the ongoing success of our GEAT2Go (Goods, Equipment and Assistive Technology) contract under the Commonwealth Home Support Program, you'll play a vital role in supporting our clients.
We're looking for enthusiastic and professional Customer Service Officers to join our high-performing phone team in Nedlands. Enjoy a supportive team environment with the opportunity for flexible work-from-home arrangements after a 3-month probationary period.
Join us and embark on a fulfilling journey where your passion and skills can transform lives, one person at a time. Together, we'll create a more inclusive and accessible world for everyone.
The Role
- Providing customer service through telephone or email contact
- Link customers to internal and external services
- On-boarding clients within an allocated region of Australia, referred through My Aged Care for Commonwealth Home Support Services
- Supporting customers through their journey
- Some opportunities for weekend work
The Candidate
If you're a customer service enthusiast who thrives in a supportive team and appreciates a steady workload, this could be the perfect opportunity for you.
The right candidate will have:
- Demonstrated experience in customer service and sound understanding of customer relationship management with professional delivery
- Previous call center experience – inbound and outbound calls
- You will have experience in general administration and good attention to detail
- Excellent computing skills, being competent in MS Office, Outlook and Teams
- Exceptional multi-tasking abilities – being able to work across multiple platforms whilst being on a call with a customer
- Self-motivated and able to work independently
- Collaborative team approach and excellent interpersonal skills
- Able to obtain MyID status of "Standard"
Desirable experience and knowledge:
- Knowledge of the aged care or disability sector or previous experience using client management systems
- Knowledge of NDIS and CHSP
- Knowledge of assistive technology
We Offer
- Valued-based organisation – making a difference in people’s lives
- Full-time or Part time fixed term contract till July 2025 (potential to extend)
- Comprehensive onboarding and training program
- Ongoing support, training and mentorship
- Generous salary packaging options, of up to an additional $18,549 tax free
- A good work life balance for our staff is important to us and we offer additional leave and options to purchase extra leave
- Annual flu vaccination, Health and Well Being Program and an
- Employee Assistance Program
- Office location accessed by excellent public transport links
Next Steps
Shortlisting will commence immediately, along with interviewing. We thank you for your interest in this role, and we reserve the right to fill the position before the close date.
Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.
Values: Passion, Integrity, Creativity, Together.
We value our people at Indigo and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill and experience. We promote and support diversity and inclusion in our workplace.
If you require any additional support during the recruitment/interview phase, please contact hr@indigo.org.au
Great minds think alike, brilliant minds think differently.